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Frequently asked questions 🤔 (FAQ)
What can I use Eddie for?
Eddie can be used in a wide variety of markets and commercial settings. Whether bakeries and pastry shops, hotels, tradeshows, giftshops, events and amusement parks – all can produce new profits thanks to individualised confectionery and baked goods.
Produce personalised food items with me Eddie:
- for birthday parties, baby showers, baptisms and more
- as promotional items with your own logo for tradeshows and (corporate) events
- for weddings, anniversaries, family celebrations
- as souvenirs for visiting tourist destinations and leisure activities (e.g. zoos, theme and amusement parks, indoor playgrounds)
What can be printed on?
Eddie prints on a variety of foods items, including onto certain frostings or directly onto cookies, cupcake toppers, macarons, white chocolate, pastries, chocolate lentils and many other sweets and baked goods.
How long do the prints last?
When printed on suitable surfaces, such as frostings or icing, Eddie’s prints on food last up to a few months.
Does Eddie come with a design software?
Yes, he has that in his luggage as well.
If you are using a Windows PC, you can download BarTender Designer here.
Mac users are also taken care of. After registering on the DTM Print website you can download the Swift Publisher design software for free.
Where can I get the ink?
For safety and certification reasons, the ink cartridges are specially designed for Eddie. Therefore you will not find them in stationary retail stores. But that is not a problem at all! Just order from the DTM Print Online Shop or contact our sales team to find out which local partner has cartridges in stock.
Speaking of ink … What kind of dyes are in it?
Eddie’s edible ink has been certified by the FDA and also has EU approval for use as a food additive. This makes Eddie one of the safest direct-to-food printers.
To be able to print on food, Eddie only use one three-colour ink cartridge that contains the following dyes:
- Cyan: Blue #1 – Brilliant Blue FCF (E133))
- Magenta: Carmoisine – Azorubin (E122)
- Yellow: Yellow #5 – Tartrazin (E102), Yellow #6 – Sunset Yellow FCF (E110)
For more information about the ingredients please visit our webpage here.
Do I need special baked goods or a special substrate to print with Eddie?
No… and yes! The most important part of getting a high-quality print is using a well-suited icing. Frostings that are white and dry hard work best, for example royal icing or white chocolate.
The food items, such as cookies, should be flat and uniform in size. But as you can see from Eddie’s photos on this website, I can also print cookies without icing and even wavy chips. So it’s worth trying out a few things with Eddie.
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